Children with emotional or behavioral challenges have their own unique needs. The Support Network’s Family Support Specialists partner with parents and caregivers throughout our region helping them develop effective strategies to become strong and successful advocates for their children, adolescents, or transition-age youth. Our services are free of charge.

The Support Network is a program of the Western Massachusetts Training Consortium and serves the counties of Berkshire, Hampden, Hampshire, and Franklin.

Referral Form to Receive Services

Referral Form updated 2018

Support Group Schedule July – December 2019

What we do.

Working together to make a difference in children’s lives.

  • Learn about special education in Massachusetts and the many systems of care and community resources.
  • Discover you and your child’s strengths and build a strong voice for your rights.
  • Participate in support groups where you can connect, share your concerns, receive information and become equipped to help others on their journey.
  • Educate yourself by attending trainings and conferences focused on issues related to children’s emotional health.
  • Research the latest information and resources in the comfort of our library or by browsing our website.
  • Engage in local, state, or national campaigns to raise awareness of our children’s needs and services.

Current Events

MassHealth Expands Access to Behavioral Health Care for Members through Telehealth.

BOSTON — MassHealth is offering a new benefit for its 1.86 million members to receive behavioral health treatment. Utilizing teletherapy and telepsychiatry, members will be able to remotely access the expertise of providers across the state in real time using secure and interactive audio and video technology. The new benefit is one piece of the Baker-Polito Administration’s broader, ongoing efforts to improve access to behavioral health in the Commonwealth.

“We continue to make changes in the MassHealth program – in both funding and policy – to improve access to behavioral health treatment for members,” said Health and Human Services Secretary Marylou Sudders. “By introducing  telehealth, we are increasing access to treatment for mental illness, addictions and co-occurring illness for members across the state.”

Telehealth services is one tool to improve access to timely, appropriate treatment by:

  • ​providing an additional avenue for individuals to seek behavioral health treatment outside of traditional face-to-face appointments;
  • linking members with substance use disorders to outpatient counseling and providers who can prescribe Medication Assisted Treatment (MAT);
  • connecting members whose native language is not English with multi-lingual providers, including American Sign Language; and
  • engaging members who live in rural areas where there may be a dearth of providers.

To view the full article, go to https://www.mass.gov/news/masshealth-expands-access-to-behavioral-health-care-for-members-through-telehealth?platform=hootsuite

Our Mission

The Support Network is committed to providing support for families whose children have mental health needs by broadening knowledge, building resiliency, reducing isolation and stigma, and imparting hope through the sharing of lived experience.

Our Core Values

We believe that by empowering families to be a strong voice for themselves and their children we can together reduce stigma and achieve the best possible outcome in a child life.  We believe that our local, state, and national authorities should increase their knowledge about the importance of children’s emotional health and strive to create comprehensive, accessible services that will promote healthy child and youth development.   We believe that those with lived experience are our greatest advocates to foster positive change in attitudes and beliefs regarding emotional health challenges.
“The Support Network has been my primary source of information regarding mental health services available for my child. It was difficult to acknowledge that my child has emotional challenges and my Family Support Specialist has been a knowledgeable, compassionate and caring source of support throughout this ordeal. She has listened patiently and offered suggestions for resources available in Western Massachusetts. At the monthly support group meetings I have met other parents who struggle with similar challenges and I have learned from their experience.”
Parent Testimonial

Working to achieve happiness and balance 

The Support Network works with each family getting to know their strengths and concerns while providing one on one free consultation to tackle the barriers they face.

The Support Network engages families and community stakeholders in activities that will increase understanding of emotional development in children and youth.

The Support Network proudly participates in public forums shedding light on the challenges that parent/caregivers face in their unique struggle for their right to full and appropriate services.

The Support Network continually looks for opportunities to break the stigma associated with emotional challenges.

It’s all starts by reaching out to us.  Contact us below and we’ll connect you to a Family Support Specialist.  You can also visit one of our support groups listed on the events page.

Contact Us

Phone: 413-536-2401 ext. 3005



Fax: 413-538-6337

Be sure to “like” us on  

Finally, if you feel moved to support our work, your tax deductible donation goes a long way! Donations are processed by our fiscal sponsor the Western Massachusetts Training Consortium’s Network for Good secure donation page. 

Be sure to choose “The Support Network” as your designation so that your gift is received.

The Support Network is part of The Western Massachusetts Training Consortium located at:

187 High Street
Holyoke, MA 01040

The Consortium creates conditions in which people with lived experience pursue their dreams and strengthen our communities through full participation.

The Support Network is funded by the Massachusetts Department of Mental Health and is a program of The Western MA Training Consortium.