Children with emotional or behavioral challenges have their own unique needs. The Support Network’s Family Support Specialists partner with parents and caregivers throughout our region helping them develop effective strategies to become strong and successful advocates for their children, adolescents, or transition-age youth. Our services are free of charge.

The Support Network is a program of the Western Massachusetts Training Consortium that is funded by the Massachusetts Department of Mental Health. We serve the counties of Berkshire, Hampden, Hampshire, and Franklin.

Our Mission

The Support Network is committed to providing support for families whose children have mental health needs by broadening knowledge, building resiliency, reducing isolation and stigma, and imparting hope through the sharing of lived experience.

Our Core Values

We believe that by empowering families to be a strong voice for themselves and their children we can together reduce stigma and achieve the best possible outcome in a child life. We believe that our local, state, and national authorities should increase their knowledge about the importance of children’s emotional health and strive to create comprehensive, accessible services that will promote healthy child and youth development. We believe that those with lived experience are our greatest advocates to foster positive change in attitudes and beliefs regarding emotional health challenges.

What we do

Here at the Support Network, we work together to make a difference in children’s lives.

Not sure what to expect? Here’s some ways you can grow alongside your family and the Support Network:

  • Learn about special education in Massachusetts and the many systems of care and community resources.
  • Discover you and your child’s strengths and build a strong voice for your rights.
  • Participate in support groups where you can connect, share your concerns, receive information and become equipped to help others on their journey.
  • Educate yourself by attending trainings and conferences focused on issues related to children’s emotional health.
  • Research the latest information and resources in the comfort of our library or by browsing our website.
  • Engage in local, state, or national campaigns to raise awareness of our children’s needs and services.



Upcoming Events

Join us and our Guest Speakers
for Conversations on Mental Health
and Suicide Prevention

When: Tuesdays from 2pm to 3:30pm

Zoom ID: 2642128031

Full schedule:

  • 5/11: Sarah Gaer from MassSupport Network on “Youth Mental Health and Covid”
  • 5/25: Heather White from American Foundation for Suicide Prevention on “Program Overviews – Talk Saves Lives”
  • 6/1: Dr. Pata Suyemoto and Jen Kelliher from Massachusetts Coalition for Suicide Prevention on “Racial Equity in Suicide Prevention”
  • 6/8: Ysabel Garcia from Estoy Aquí on “Mental Health in Latina/x Communities”
  • 6/15: Jen Matoney and Neal Boyd from Pioneer Valley Coalition for Suicide Prevention on “Volunteer, Advocacy, Grass Roots in Suicide Prevention”
  • 6/22: Cindy Hadge from Wildflower Alliance on “When Conversations Turn to Suicide”

RSVP to Margery Jess: mjess@wmtcinfo.org or text 413-530-5488

Stay tuned for more events, or check out our Facebook page!

Virtual Support Group Schedule


Please join us weekly via Zoom for our Virtual Support Group.

MONDAY @ 6:00 pm

Zoom ID Number: 264 212 8031
Contact Person: Margery Jess / Gretchen Emond
Phone: 413-530-5488 / 413-530-4689
Email: mjess@wmtcinfo.org / gemond@wmtcinfo.org

TUESDAY @ 6:00 pm

Zoom ID Number: 264 212 8031
Contact Person: Jan Lamberg / Cynthia Santiago
Phone: 413-387-7161 / 413-218-5055
Email: jlamberg@wmtcinfo.org / csantiago@wmtcinfo.org

WEDNESDAY @ 1:00 pm

Zoom ID Number: 264 212 8031
Contact Person: Margery Jess / Gretchen Emond
Phone: 413-530-5488 / 413-530-4689
Email: mjess@wmtcinfo.org / gemond@wmtcinfo.org

Programa de Grupo de Apoyo Virtual


Por favor únete cada semana en Zoom para nuestro Grupo de Apoyo Virtual.

JUEVE @ 1:00 pm (Spanish / Español)

Número de Identificación en Zoom: 264 212 8031
Persona de Contacto: Jan Lamberg / Cynthia Santiago
Teléfono: 413-387-7161 / 413-218-5055
Correo Electronico: jlamberg@wmtcinfo.org / csantiago@wmtcinfo.org

“The Support Network has been my primary source of information regarding mental health services available for my child. It was difficult to acknowledge that my child has emotional challenges and my Family Support Specialist has been a knowledgeable, compassionate and caring source of support throughout this ordeal. She has listened patiently and offered suggestions for resources available in Western Massachusetts. At the monthly support group meetings I have met other parents who struggle with similar challenges and I have learned from their experience.”
Parent Testimonial

Working to achieve happiness and balance 

The Support Network works with each family getting to know their strengths and concerns while providing one on one free consultation to tackle the barriers they face.

The Support Network engages families and community stakeholders in activities that will increase understanding of emotional development in children and youth.

The Support Network proudly participates in public forums shedding light on the challenges that parent/caregivers face in their unique struggle for their right to full and appropriate services.

The Support Network continually looks for opportunities to break the stigma associated with emotional challenges.