Children with emotional or behavioral challenges have their own unique needs. The Support Network’s Family Support Specialists partner with parents and caregivers throughout our region helping them develop effective strategies to become strong and successful advocates for their children, adolescents, or transition-age youth. Our services are free of charge.

The Support Network is a program of the Western Massachusetts Training Consortium that is funded by the Massachusetts Department of Mental Health. We serve the counties of Berkshire, Hampden, Hampshire, and Franklin.

Our Mission

The Support Network is committed to providing support for families whose children have mental health needs by broadening knowledge, building resiliency, reducing isolation and stigma, and imparting hope through the sharing of lived experience.

Our Core Values

We believe that by empowering families to be a strong voice for themselves and their children we can together reduce stigma and achieve the best possible outcome in a child life. We believe that our local, state, and national authorities should increase their knowledge about the importance of children’s emotional health and strive to create comprehensive, accessible services that will promote healthy child and youth development. We believe that those with lived experience are our greatest advocates to foster positive change in attitudes and beliefs regarding emotional health challenges.

What we do

Here at the Support Network, we work together to make a difference in children’s lives.

Not sure what to expect? Here’s some ways you can grow alongside your family and the Support Network:

  • Learn about special education in Massachusetts and the many systems of care and community resources.
  • Discover you and your child’s strengths and build a strong voice for your rights.
  • Participate in support groups where you can connect, share your concerns, receive information and become equipped to help others on their journey.
  • Educate yourself by attending trainings and conferences focused on issues related to children’s emotional health.
  • Research the latest information and resources in the comfort of our library or by browsing our website.
  • Engage in local, state, or national campaigns to raise awareness of our children’s needs and services.



Upcoming Events

Children’s Mental Health Week 2022

Understanding Teen Depression

Join the Support Network as we welcome speakers from Families for Depression Awareness for a conversation about the signs, symptoms and interventions for teen depression. Hear a young person’s perspective about their experience and gain insight about how parents and caregivers can best support their youth.

When: May 5, 2022 from 6:30-8:00
Where: Via Zoom, Zoom ID 264-212-8031

The first 5 attendees to arrive on Zoom will receive a $25.00 Amazon gift card!

RSVP to mjess@wmtcinfo.org or call or text: 413-530-4689

Stay tuned for more events, or check out our Facebook page!

Virtual Support Group Schedule


Please join us via Zoom for our Virtual Support Group.

MONDAY @ 6:00 pm (Every 2nd and 4th Monday of the Month)

Zoom ID Number: 264 212 8031
Contact Person: Margery Jess / Gretchen Emond
Phone: 413-530-5488 / 413-530-4689
Email: mjess@wmtcinfo.org / gemond@wmtcinfo.org

TUESDAY @ 6:00 pm (Bilingual) (Every 1st and 3rd Tuesday of the Month)

Zoom ID Number: 264 212 8031
Contact Person: Jan Lamberg
Phone: 413-387-7161
Email: jlamberg@wmtcinfo.org

WEDNESDAY @ 1:00 pm (Every 1st and 3rd Wednesday of the Month)

Zoom ID Number: 264 212 8031
Contact Person: Margery Jess / Gretchen Emond
Phone: 413-530-5488 / 413-530-4689
Email: mjess@wmtcinfo.org / gemond@wmtcinfo.org

Programa de Grupo de Apoyo Virtual


Por favor únete en Zoom para nuestro Grupo de Apoyo Virtual.

JUEVE @ 1:00 pm (Spanish / Español) (Cada 2 do y 4 to jueves del mes)

Número de Identificación en Zoom: 264 212 8031
Persona de Contacto: Jan Lamberg
Teléfono: 413-387-7161
Correo Electronico: jlamberg@wmtcinfo.org

“The Support Network has been my primary source of information regarding mental health services available for my child. It was difficult to acknowledge that my child has emotional challenges and my Family Support Specialist has been a knowledgeable, compassionate and caring source of support throughout this ordeal. She has listened patiently and offered suggestions for resources available in Western Massachusetts. At the monthly support group meetings I have met other parents who struggle with similar challenges and I have learned from their experience.”
Parent Testimonial

Working to achieve happiness and balance 

The Support Network works with each family getting to know their strengths and concerns while providing one on one free consultation to tackle the barriers they face.

The Support Network engages families and community stakeholders in activities that will increase understanding of emotional development in children and youth.

The Support Network proudly participates in public forums shedding light on the challenges that parent/caregivers face in their unique struggle for their right to full and appropriate services.

The Support Network continually looks for opportunities to break the stigma associated with emotional challenges.