Note: This page is constantly being updated with new resources. Check back to see what else we have for you!

National Crisis Lifeline:

The  988 Suicide & Crisis Lifeline provides free emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week:
(in English and Español)

MA Behavioral Health Help Line:

Community Behavioral Health Centers are closely connected to the Massachusetts Behavioral Health Help Line.  The Behavioral Health Help Line is a 24/7 clinical hotline staffed by trained behavioral health providers who offer clinical assessment, treatment referrals, and crisis triage services.  When appropriate, Help Line staff directly connect callers with their nearest CBHC and perform a warm handoff.

The Help Line is available in more than 200 languages, 24/7, 365 days a year

Call or Text: (833) 733-2445


Community Behavioral Health Centers:

Community Behavioral Health Centers (CBHC) serve as an entry point for timely, high-quality and evidence-based treatment for mental health disorders and substance use disorders in 25 locations throughout Massachusetts.  Services include:

  • Same-day evaluation and access to treatment, with timely follow-up appointments
  • Evening and weekend hours
  • Behavioral health urgent care
  • Evidence-based treatment including clinical services and peer support services
  • 24/7 community-based locations for crisis intervention and mobile crisis teams
  • Crisis stabilization beds
  • These centers serve all ages and all communities across the Commonwealth

Western MA locations include:

  • Chicopee – Center for Human Development

1109 Granby Rd.

Chicopee, MA  01020

(833) 243-8255

  • Greenfield – Clinical Support Options

1 Arch Place

Greenfield, MA  01301

(800) 562-0112

  • Northampton – Clinical Support Options

8 Atwood Drive

Northampton, MA  01060

(800) 562-0112

  • Springfield – Behavioral Health Network

417 Liberty Street

Springfield, MA  01104

(800) 437-5922

  • Pittsfield – The Brien Center

334 Fenn Street

Pittsfield, MA 01201

(800) 252-0227

Crisis Services in Western Massachusetts:

Crisis services in Franklin, Hampshire and the North Quabbin area are provided by Clinical and Support Options (CSO):

  • Franklin County: (413) 774-5411
  • Hampshire County: (413) 586-5555
  • North Quabbin: (978) 249-3141

Crisis services in Hampden County are provided by Behavioral Health Network (BHN):

  • Springfield Area: (413) 733-6661
  • Westfield Area: (413) 568-6386

Crisis services in Berkshire County are provided by the Brien Center:

  • (413) 499-0412

Parents Helping Parents Parental Stress Line:

Adult consoling an unhappy preteen boy at school

State Agencies:

Special Education:

Bureau of Special Education Appeals (BSEA):

Children’s Mental Health:

Substance Use:

Anti-Racism, Anti Oppression and Social Justice:


Last updated July 19, 2022.